We want you to be fully satisfied with your purchase from [Your Bag Shop Name]. If for any reason you are not happy with your item, you may return it within 14 days of the purchase or delivery date. To be eligible for a return, the item must be in its original, unused condition, with all tags, packaging, and accessories intact. A valid proof of purchase, such as a receipt or order confirmation, is required to process any return or exchange. We reserve the right to reject returns that show signs of wear, use, or damage not caused during shipping.
Returns can be made in-store or, for online orders, shipped back to us at the customer’s expense unless the item was incorrect, damaged, or defective upon arrival. In such cases, we will cover the return shipping costs and arrange for a replacement or refund. To initiate a return, please contact us at [insert email or phone number] with your order number and the reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 7 business days to the original method of payment.
Exchanges are subject to availability and must follow the same return guidelines. If the requested item is unavailable, a store credit or refund will be offered. Please note that certain items are not eligible for return or exchange, including custom-made or personalized products, gift cards, and final sale items. We recommend inspecting your purchase upon receipt and contacting us immediately if there are any issues. Your satisfaction is important to us, and we are here to assist you with any concerns you may have about your order.